ACCC consumer guarantees

The Australian Consumer Law guarantees administered by the ACCC — protections every customer has when buying goods or services in Australia. Includes the right to acceptable quality, fitness for purpose, accurate description, and reasonable durability.

Why it matters — Consumer guarantees apply on top of any warranty offered by the manufacturer or seller. Even if a warranty has expired, items must still be fit for purpose and durable for a reasonable time — which for an espresso machine usually means years.

Good to know

• Major faults (machine doesn't work as described, has a safety issue) entitle you to a refund or replacement, not just a repair.
• Keep your purchase records — proof of purchase makes consumer guarantee claims faster and simpler.